Patron Services Representative

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The Patron Services Representative is a volunteer who will act as an advocate for the Ent Center for the Arts and UCCS Presents. The Volunteer Patron Services Representatives are to be knowledgeable about Artist Series and Theatreworks programing, how to donate and who to contact, be able to answer questions, and create a welcoming environment that ensures an exceptional experience in all lobby and performance spaces. These spaces include but are not limited to: Shockley-Zalabak Theater, Dusty Loo Bon Vivant Theater, Chapman Foundations Recital Hall, Osborne Studio Theater, all associated theater lobby spaces and other event spaces as directed.

The Volunteer Patron Services Representative is expected to offer the highest level of customer service possible to patrons, donors, visiting artists, artist management, and any other member of the public or administration they may encounter. The Volunteer Patron Services Representative is also expected to carry out any job function management deems as appropriate and within the scope of caring and maintaining for the lobby spaces, customer service, audience experience, general patron safety, and assisting with emergency procedures if requested.

The Volunteer Patron Services Representative will receive a punch card that can be redeemed for tickets to a Theatreworks or Artist Series performance during that year (Fall to Summer). Every time a volunteer works a shift, their card will be punched by the House Manager, Box Office Manager, Usher Lead or the Building Manager. Each punch card is equal to one ticket. Once a punch card is full it can be redeemed at the UCCS Presents Box Office. Volunteers may have no more than two punch cards in the possession at a time.

Responsibilities

  • Enthusiastic, customer-focused personality with excellent verbal skills.
  • Effectively and efficiently answer questions and give directions.
  • Deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness
  • Demonstrate an understanding of, sensitivity to and appreciation for the diverse ethnic, socio-economic, disability and gender diversity of guests and staff attending or working with the Ent Center for the Arts.
  • Maintain current knowledge of all UCCS Presents events, programming, and subscriptions. Specifically, events pertaining to the Artist Series and Theatreworks.
  • Maintain a professional, neat and well-groomed appearance, adhering to uniform requirements
  • Demonstrate an in-depth knowledge of all performance and event spaces within the Ent Center for the Arts.

Specific Jobs

  • Greeter
  • Coat Check
  • Patron Relations/Information
  • Program Distribution
  • Tour Guide (optional)

Job Duties

  • Attend all required trainings prior to first shift including a tour and general overview, crowd management training, and event shadowing
  • Attend all pre-event meetings prior to shift
  • Greet all patrons in a friendly and professional manner
  • Provide directions to various theaters
  • Promote all UCCS Presents programming
  • Answer any and all questions that pertain to the Ent Center for the Arts, upcoming performances, donation questions, and questions pertaining to subscriptions.
  • Manage patron needs as they arise, exercising good judgment in identifying solutions in-the-moment.
  • Checking and maintaining all lobby areas for cleanliness.
  • Remain at assigned post throughout the event unless taking an assigned break.
  • Must be aware of, and follow, the proper procedures for assisting patrons with disabilities.
  • Opportunities to act as a Volunteer Tour Guide are available with additional training.

Minimum Qualifications

  • Ability to lift 15lbs waist high.
  • Ability to read small print.
  • Ability to descend/ascend ramps and use stairs frequently.
  • Ability to stand for long periods of time.
  • Work in a fast-paced, busy environment with environmental conditions such as noise, heights, dark/dim/absence of lighting.
  • Ability to bend, stretch, reach and kneel without restriction.
  • Communicate effectively in English.
  • Work varied shifts, including nights, student matinees, weekends, and holidays